Golden Barley International Inc.

Home  |  About Us  |  Products  |  Contact  |  Support  |  Overseas Branches

Warranties Information

Effective From: 03 November 2003

Golden Barley offers a one year warranty on castings only for domestic/residential use, from the date of purchase, the castings to be free from defects in material and workmanship under normal use and service.

This warranty applies only to furniture manufactured by Golden Barley Garden Furniture. No returns will be accepted without prior written authorization from the Company.

In the unlikely event that your Golden Barley cast Aluminium product fails structurally during normal use within 1 years of the purchase date, we will repair or replace the item free of charge, parts and labour inclusive. Finishes are guaranteed not to peel, crack or blister for a period of 1 (one) year from date of purchase. Its obligation under this warranty is limited to repairing or making good or replacing, as may in the sole discretion of the company be deemed necessary, any parts of the casting concerned, which shall within 30 days after detection of the defect in material and workmanship of the casting, be returned to the company's factory from which it has dispatched with transportation costs thus defective.

This warranty shall not apply to any casting which has been subject to any misuse, negligence or accident. The company will not be liable for indirect or consequential loss nor will the company be liable for loss or damage resulting from misuse, faulty installation, incorrect application, alteration or accident.

Parts are always replaced wherever possible, but in the situation where the product had been discontinued, a replacement of equal value will be offered. The purchaser upon placing their order with the company shall notify the company of the intended use or application of goods purchased. Failing to notify the company of the intended use of application prior to purchasing of goods, the warranty shall be null and void.

The warranty requires you, the consumer, to ensure that the right maintenance procedures are followed. This warranty does not cover damage as result of wind, hail or other acts of God or damage to the coated finish through misuse. When making a claim we require proof of purchase together with a description and a photo of the damage. Terms & conditions apply, If your HomeGarden.co.za furniture fails structurally (i.e. broken frames, castings,) within one year from the date of purchase, or if the products have numerous blisters or peels completely within one year from date of purchase, we will replace or repair the frame in the original style and coated finish if available, or in a similar style and coated finish if the original has been discontinued. We reserve the right to repair or replace defective merchandise at our discretion. The warranty does not cover damage caused by ordinary wear-and-tear, fading, accidents, acts of nature, mildew, misuse or shipping. Our warranty does cover freezing damage on cast Aluminium components. If the finish peels or blisters within one year from date of purchase, we will replace, repair or refinish the frame in the original style and finish, if available, or in a similar style and finish if the original has been discontinued. We reserve the right to repair or replace defective merchandise at our discretion. The warranty does not cover damage caused by ordinary wear-and-tear, fading, accidents, acts of nature, mildew, misuse or shipping. Our warranty does cover freezing damage on cast Aluminium components.

Please Note - Before request replacement, We need to know some information from you: Photos (Proof of Product Damage, Error, Fault, Defect) and Tax Invoice or Online Order Number

The Warranty requires the customer to follow our care and maintenance instructions.

Although virtually maintenance-free, with a little care and attention your Golden Barley Aluminium furniture will maintain its original appearance for many years to come. Use only water and natural soaps for cleaning. Never use solvents or abrasives.

Copyright © GoldenBarley.com